Shipping Policy
Shipping Policy
Thank you for shopping at PocketProvision! Here’s everything you need to know about how we get your gear to you.
1. Order Processing Time
All orders are processed within 1 to 3 business days (Monday - Friday, 9:00 AM - 6:00 PM Beijing Time) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
We offer shipping to the United States, Canada, and select international destinations. Shipping charges for your order are calculated and displayed at checkout.
Here are the shipping options based on your location:
A. For USA & Canada
- Express Shipping (3 - 5 business days): $18.99
- Standard Shipping (7 - 15 business days): $6.99
- Free Shipping (7 - 15 business days): Free on orders over $49.00
B. For International Destinations (Rest of World)
- Express Shipping (3 - 15 business days): $18.99
- Standard Shipping (7 - 25 business days): $6.99
- Free Shipping (7 - 25 business days): Free on orders over $49.00
Please note: Delivery times are estimates and may vary based on your specific location, customs processing, and other factors outside our control. Free shipping is automatically applied at checkout for qualifying orders over $49.00.
3. Shipment Origin (Transparency)
To provide you with the best value, all orders are shipped directly from our central warehouse located at:
Room 8508, Lane 1080, Moyu South Road, Anting Town, Jiading District, Shanghai, China
4. Taxes and Duties
All prices displayed on PocketProvision.com are inclusive of any applicable taxes. You will not be charged additional taxes on your purchase.
5. How to Check Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
You can also enter your tracking number directly on our tracking page here: Track Your Order.
If you have any questions about your order's status, please contact us at support@pocketprovision.com.