Terms of Service

Last updated: October 2025

1. Overview

This website is operated by PocketProvision. Throughout the site, the terms “we”, “us”, and “our” refer to PocketProvision. PocketProvision offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).

2. Product Guarantee

All products sold on this website are new, unless explicitly stated otherwise in the product description.

3. Out-of-Stock (Stock-Out) Policy

We strive to ensure our product pages accurately reflect current inventory. In the rare event that an item you ordered is out of stock, we will contact you immediately (usually within 1 business day). We will offer you the choice of:

Replacing the item with a similar product.
Receiving an immediate and full refund for that item.

4. Order Cancellation

You may cancel your order for a full refund if the cancellation is made within 24 hours of purchase OR if the order has not yet been shipped. If the order has been shipped, it falls under our standard Refund Policy.

5. Prohibited Uses

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

6. Dispute Resolution

We will strictly adhere to the consumer protection laws of the customer's shipping destination (United States, United Kingdom, Canada, Australia, New Zealand).

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the People's Republic of China.

8. Contact Information (GMC Requirement)

Questions about the Terms of Service should be sent to us at support@pocketprovision.com.

Our business information is:

Brand Name: PocketProvision
Legal Entity: Shanghai Mijiazhuo Industrial Co., Ltd.
Address: Room 508, No. 1080 Moyu South Road, Anting Town, Jiading District, Shanghai, 201805, China
Email: support@pocketprovision.com
Phone: (+86) 17358806111